1. Introduction

At San Antonio Private Investigators, your privacy and trust are our top priorities. We are committed to protecting the confidentiality of every client and visitor who interacts with our website, communications, or investigative services.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our site or engage our professional investigative services in San Antonio, TX, and surrounding areas.

By using our website or contacting us for service, you consent to the terms outlined in this Privacy Policy.


2. Information We Collect

We collect only the information necessary to deliver our services effectively, ethically, and lawfully. This may include:


A. Personal Information You Provide

  • Name, address, phone number, and email address
  • Case details or inquiry information you share voluntarily
  • Payment information (if applicable)
  • Documents, photos, or files you submit related to your case

B. Automatically Collected Information (Website Use)

When you visit our website, our system may automatically collect:

  • Browser type, device, and operating system
  • IP address and general location data
  • Pages visited, time on site, and referring links (for analytics)

We use this information to improve website performance and user experience.


3. How We Use Your Information

San Antonio Private Investigators uses your information only for legitimate business and investigative purposes, such as:

  • Responding to your inquiries and scheduling consultations
  • Evaluating case details and providing investigative services
  • Communicating updates or reports related to your case
  • Processing payments and invoices
  • Maintaining internal records for compliance and auditing
  • Improving our services and client experience

We do not sell, rent, or share your personal information with marketing companies or unrelated third parties.


4. Confidentiality in Investigative Services

All information shared during an investigation—whether written, verbal, or digital—is treated as strictly confidential.
We operate under the ethical standards of the Texas Department of Public Safety Private Security Bureau (DPS-PSB) and comply with Texas Occupations Code, Chapter 1702 governing private investigators.

Client data, evidence, and reports are stored securely and accessible only to authorized personnel directly involved in your case.


5. Data Retention and Security

We take reasonable administrative, technical, and physical measures to protect your data from unauthorized access, disclosure, or alteration.

  • Case records and reports are stored in encrypted, access-controlled systems.
  • Payment and financial data are processed using secure, PCI-compliant methods.
  • Files are retained only as long as legally necessary to complete your investigation or meet state record-keeping requirements.

When no longer required, information is securely deleted or destroyed.


6. Sharing of Information

We may disclose limited information only in the following situations:

  • Legal compliance: When required by law, subpoena, or court order.
  • Client authorization: With your written consent to share findings with your attorney or authorized representative.
  • Service providers: With vetted vendors (e.g., secure cloud storage, payment processors) who support business operations under confidentiality agreements.

We do not share personal data for marketing or commercial gain.


7. Cookies and Tracking Technologies

Our website may use cookies or analytics tools (e.g., Google Analytics) to improve user experience and analyze performance.
You can control or disable cookies through your browser settings, though some site features may not function properly without them.

Cookies help us:

  • Understand which pages are most visited
  • Improve site functionality
  • Monitor traffic for security purposes

We do not use cookies for behavioral advertising.


8. Your Rights and Choices

As a client or website visitor, you have the right to:

  • Request access to personal data we hold about you
  • Request corrections to inaccurate or outdated information
  • Request deletion of personal data, when legally permissible
  • Withdraw consent to data collection (subject to legal or contractual obligations)

To exercise these rights, please contact us at privacy@sanantonioprivateinvestigators.com.


9. Third-Party Links

Our website may contain links to third-party sites (such as law firms, government resources, or social media).
We are not responsible for the content or privacy practices of those external websites. We encourage you to review their policies before sharing personal information.


10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 18 years of age. If we learn that a minor’s information has been submitted without consent, we will delete it immediately.


11. Updates to This Policy

San Antonio Private Investigators may update this Privacy Policy periodically to reflect new laws, technologies, or best practices.
The revised policy will be posted on this page with an updated “Effective Date.”


12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

San Antonio Private Investigators


Email: sanantonioinvestigator@gmail.com
Phone: (307) 296-7071
Mailing Address: San Antonio, Texas, United States